Business Details
22 Years
experience
Your Trusted Real Estate Partner in Epsom
The Personal Agent is an independent estate agency founded in 2004 by Rupert Briggs and Richard Digance, dedicated to providing a personalised approach to property services in Surrey and south-west London. With nearly two decades of experience, we specialise in sales, lettings, and property management across five branches in Epsom, Banstead, Tadworth, and Stoneleigh. Our commitment to exceptional service is reflected in our 4.8 rating from over 3,200 reviews and multiple British Property Awards. We prioritise individual client relationships, assigning a dedicated personal agent to each vendor, supported by professional photography, video walk-throughs, and a comprehensive marketing strategy.Our teams local expertise, combined with a no-sell-no-fee guarantee and membership in The Property Ombudsman, ensures transparency and trust. We also offer mortgage advice through Ignite Financial Services and support developers with tailored marketing campaigns. Recognised for innovation and customer service, we continue expanding through franchise opportunities while maintaining our founding ethos of personal responsibility.
Services
Sales
Lettings
Property Management
Mortgage Advice
New Homes
Valuations
Property Marketing
Developer Services
Franchise Opportunities
Area Guides
Details
- Year established: 2004
Highlights and features
- We have over 19 years of experience in Surrey's property market.
- Each vendor receives a dedicated personal agent for tailored service.
- Award-winning branches across Epsom, Banstead, Tadworth, and Stoneleigh.
- Professional photography and video walk-throughs enhance property presentation.
- We are members of The Property Ombudsman for dispute resolution.
Associations and certifications
- The Property Ombudsman
What people say
Exceptional service
Reliable agents
Quick sales
Professional team
Excellent communication
Services
Sales
Our dedicated sales team provides tailored property marketing, professional photography, and video walk-throughs to maximise visibility. We assign a personal agent to each vendor, ensuring consistent communication and progress updates. With a no-sell-no-fee guarantee and access to a wide buyer database, we prioritise swift, transparent transactions.
Lettings
We offer comprehensive lettings services, including tenant sourcing, referencing, and property management. Our marketing reaches millions of potential tenants monthly via portals and local advertising. Properties benefit from professional photography and competitive fee structures, supported by award-winning service standards across our branches.
Property Management
Our management team handles tenant relations, maintenance, and compliance for landlords. We provide regular property updates and financial reporting, ensuring hassle-free ownership. With dedicated support and local market expertise, we protect investments while minimising landlord responsibilities.
Mortgage Advice
Through Ignite Financial Services, we offer impartial mortgage advice tailored to individual needs. Our partners provide access to hundreds of products, competitive rates, and protection planning. Services include first-time buyer support, remortgaging, and investment property financing, with fees covered by lenders.
New Homes
We specialise in promoting new developments with bespoke marketing campaigns. Our team collaborates with builders and investors to maximise exposure through digital and offline channels. Services include strategic planning, professional photography, and targeted advertising to ensure swift returns on investments.
People
Rupert Briggs
Co-Founder
Co-founded The Personal Agent in 2004 after working in local estate agencies. Prioritises client relationships and community engagement, driving the company's growth into a multi-branch, award-winning business.
Richard Digance
Co-Founder
Co-founder with extensive experience in Surrey's property market. Focused on service innovation and operational excellence, contributing to the agency's reputation for transparency and local expertise.
Questions
What makes The Personal Agent different from other estate agencies?
We assign a dedicated personal agent to each vendor, combining local expertise with professional marketing and a no-sell-no-fee guarantee.
What services do you offer?
We provide sales, lettings, property management, mortgage advice, and developer marketing services across Surrey and south-west London.
How can I get a property valuation?
Request a free valuation online or contact your local branch for an in-person assessment by an experienced valuer.
Which areas do you cover?
We operate in Epsom, Banstead, Tadworth, Stoneleigh, Worcester Park, and Kingswood, with extensive local market knowledge.
Are your fees competitive?
Yes, we offer transparent pricing with no hidden costs, including free video walk-throughs and professional photography.
Can I franchise your business model?
Yes, we offer franchise opportunities for individuals seeking to run an award-winning estate agency with established support systems.
