Business Details
12 Years
experience
Trusted Letting Agents in Kirkby-In-Ashfield
Established in 2014, White House Lettings is a family-run letting agency based in Kirkby-In-Ashfield, Nottinghamshire. Our business was founded on the principles of transparency, exceptional service, and a commitment to eliminating hidden fees that plague the industry. With a background in property ownership and corporate experience, our team identified a gap in the market for a letting agent that prioritises landlords and tenants equally. We operate from a dedicated office space, previously a local butcher's shop, which we transformed with support from Ashfield District Council grants. Our services include fully managed property solutions, tenant-only placements, and seamless switching assistance for those dissatisfied with their current agents. Over the years, we have grown organically through word-of-mouth referrals, maintaining a 4.9-star rating across platforms like Google and Facebook.Our team, including former police officer Ian and Boots executive Samantha, combines diverse expertise to deliver a service that feels personal yet professional. We pride ourselves on being ahead of legislative changes, such as the tenant fee ban, and have expanded our operations to accommodate increasing demand. Our office environment is designed to feel welcoming, reflecting our ethos of treating clients like family. We are committed to continuous improvement, as evidenced by our finalist nomination in the 2019 Chad Business Awards for Customer Service.
Services
Fully Managed Lettings
Tenant-Only Placements
Switching Assistance
Property Maintenance
Landlord Insurance
Details
- Year established: 2014
Highlights and features
- We offer same-day property listings to major portals like Zoopla and Facebook.
- Our fully managed service includes marketing, tenant referencing, and quarterly property checks.
- We guarantee no hidden fees, including no deposit administration or renewal charges.
- Our team has over a decade of combined experience in property management and lettings.
- We provide a personalised service with flexible communication options, including WhatsApp.
What people say
Top quality service
Awesome level of service
Nothing too much trouble
Highly recommended
Excellent communication
Services
Fully Managed Lettings
Our fully managed service covers every aspect of property letting, from marketing and tenant referencing to quarterly inspections and rent collection. With no upfront fees, landlords benefit from transparent pricing and stress-free management. This service includes gas safety checks, maintenance handling, and detailed reporting, ensuring properties are well-maintained and tenants are satisfied.
Tenant-Only Placements
Ideal for landlords managing their own properties, this service focuses on finding reliable tenants. We market properties, conduct viewings, and provide tenant appraisals. A detailed inventory is available for a small fee, and we assist with tenancy agreements to ensure a smooth move-in process for both parties.
Switching Assistance
We help landlords transition from their current agent or take over management when self-management becomes challenging. Our team handles communication with existing agents at no extra cost, ensuring a seamless switch. This service is popular for its cost-saving potential and improved service quality.
Property Maintenance
From plumbing and electrical work to decorating and landscaping, our maintenance services ensure properties remain in excellent condition. We coordinate all necessary repairs promptly, minimising downtime and maintaining tenant satisfaction. This service is included in our fully managed packages with no additional commission fees.
Landlord Insurance
We offer tailored landlord insurance policies with rent protection and eviction cover. These policies provide financial security against tenant defaults or legal disputes. Our partnerships ensure competitive rates and comprehensive coverage, giving landlords peace of mind.
People
Ian
Co-Founder
Former Nottinghamshire Police officer with a decade of service, Ian transitioned to full-time operations at White House Lettings in 2014. His leadership ensures compliance and client-focused service delivery.
Samantha
Co-Founder
Ex-Boots Head Office executive, Samantha leverages her business acumen to drive strategic growth. She oversees day-to-day operations and client relations, ensuring a personal touch in every interaction.
Debbie
Co-Founder
Co-founder and mother of Samantha, Debbie brings years of property ownership experience. Her insights shape our tenant-centric approach and transparent fee structure.
Nick
Co-Founder
Debbie's husband and co-founder, Nick contributes his property management expertise. His vision for ethical lettings helped establish our no-hidden-fees policy and family-oriented ethos.
Evelyn
Family Member
Ian's grandmother, whose empty shop became our first office. Her support was instrumental in launching White House Lettings, reflecting our deep-rooted family values.
Questions
What services do White House Lettings offer for landlords?
We provide fully managed lettings, tenant-only placements, and switching assistance. Additional services include property maintenance, EPC checks, and landlord insurance.
Are there any hidden fees with White House Lettings?
No. Our pricing is fully transparent with no hidden fees for deposit administration, renewals, or maintenance commissions.
How quickly are properties listed on portals?
Properties are listed on Zoopla, Facebook, and other platforms the same day we receive instructions.
Do you offer emergency maintenance support?
While we don't provide 24/7 emergency services, we prioritise urgent repairs and coordinate promptly during office hours.
Can I switch to White House Lettings from another agent?
Yes. We handle the entire transition process free of charge, ensuring a seamless switch with no disruption to your tenancy.
What areas do you cover?
We operate across Kirkby-In-Ashfield, Mansfield, Newstead, Hollingwood, and Derby, with properties available in various localities.
Reviews (5)
Isabel Dennett
Apr 07, 2021
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Could not be happier with the help we have had finding a property through White House Lettings! They are so helpful and answered every query. The moving process was so prompt and smooth. We were struggling to find somewhere due to our little dog and White House Lettings made it so easy. Me and my partner cannot thank them enough!!
Claire Cooper
Feb 09, 2021
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Highly recommend
Always so helpful and any problems solved quickly
Cant praise them enough
Thank you for all the reassurance with renting again after a v bad experience.
Always so helpful and any problems solved quickly
Cant praise them enough
Thank you for all the reassurance with renting again after a v bad experience.
Kate Hanrahan
Jun 19, 2020
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Honestly couldnt ask for a better company to look after my property. As first time landlords these guys make everything so easy. I know everything is in safe hands with them, and they keep us up to date with everything at every opportunity. Their communication and commitment cannot be beaten by any other company. The way they have dealt with the coronavirus crisis has proved even more that we made the right decision when choosing White House Lettings to manage our property. Highly recommend
Laura Darby
Apr 27, 2020
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amazing experience with White House lettings. ian has been great and making sure everything is all good for us. and any problems is sorted straight away. would highly recommend
Adam Langford
Mar 10, 2020
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Service, communication and all round good management of our property and were extremely helpful when I had any queries or issues.
