Business Details
16 Years
experience
Trusted Property Letting Services in Somerset
Ivy House Lettings is an independent letting agency with specialist knowledge of the property rental market in Somerset. Established to provide a professional and personable service, we focus on meeting the specific needs of both landlords and tenants. Our team combines extensive local market expertise with comprehensive lettings and management services tailored to individual requirements. We aim to maximise rental returns while minimising stress for landlords, offering transparent fee structures and compliance with all legislative standards.With over a decade of experience, we maintain memberships in the Property Redress Scheme and Client Money Protect, ensuring accountability and trust. Our services include property valuations, tenant screenings, 24/7 maintenance support, and full deposit protection through the Deposit Protection Services scheme. We pride ourselves on delivering efficient, client-focused solutions that prioritise clear communication and long-term relationships.
Services
Property Management
Tenant Screening
Rent Collection
Maintenance Coordination
Legislation Compliance
Deposit Protection
Property Valuations
Inventory Services
Lease Renewals
Tenant Dispute Resolution
Details
- Year established: 2010
Highlights and features
- We provide 24/7 tenant support for property maintenance issues.
- Our team has over 10 years of local property market expertise.
- We offer transparent fee structures with no hidden charges.
- We ensure full compliance with UK rental legislation and safety standards.
- We maintain memberships in trusted industry redress and protection schemes.
Associations and certifications
- Property Redress Scheme
- Client Money Protect
- Deposit Protection Services
What people say
Friendly and professional
Excellent service
Knowledgeable team
Efficient process
Reliable maintenance
Services
Property Management
Our comprehensive property management service handles rent collection, regular inspections, and maintenance coordination. We act as a 24/7 point of contact for tenants while ensuring landlords receive timely updates and financial reports. All properties benefit from vetted tradesmen and compliance with UK safety regulations.
Tenant Screening
We conduct thorough reference checks, credit assessments, and employment verification for prospective tenants. This process includes interviews and affordability evaluations to match landlords with reliable occupants. Our inventory services document property conditions to protect both parties throughout the tenancy.
Legislation Compliance
We ensure full adherence to the Tenant Fees Act 2019, Minimum Energy Efficiency Standards, and gas safety regulations. Our team provides EPC guidance, Legionella risk assessments, and deposit protection through approved schemes. Landlords receive regular updates on changing legislation affecting their properties.
Maintenance Coordination
Our 24/7 maintenance support organises urgent repairs through trusted local contractors. We oversee work quality, manage costs, and ensure compliance with health and safety requirements. Regular inspections identify potential issues before they escalate, maintaining property value and tenant satisfaction.
Deposit Protection
All tenant deposits are securely registered with the Deposit Protection Services custodial scheme within 30 days of receipt. We handle deposit deductions for damages or unpaid rent through formal dispute resolution processes, ensuring transparency and legal compliance for landlords and tenants.
People
Anthony Smith
Director
Anthony has managed Ivy House Lettings for over a decade, combining property market expertise with a passion for customer service. His leadership ensures compliance with evolving rental legislation while maintaining the agency's commitment to transparency and client satisfaction.
Beth Hatton
Manager
With 15 years in property management, Beth has led our team since 2018. She specialises in tenant relations and legislative compliance, driving growth through improved service efficiency and stronger client relationships across the Somerset region.
Questions
What fees do you charge landlords?
Our standard management fee is 12% of rent (14% for overseas landlords) plus a £295 set-up fee. Letting-only service costs 75% of the first month's rent.
How do you handle property maintenance emergencies?
We provide 24/7 tenant support for urgent repairs, coordinating vetted contractors to resolve issues promptly while keeping landlords informed throughout the process.
Are you compliant with the Tenant Fees Act 2019?
Yes, we stopped charging tenant fees in 2019 and now only collect permitted payments including rent, deposits, and limited administrative charges as required by law.
What areas do you cover?
We primarily serve Somerset, including Rooksbridge, Weston-super-Mare, Wedmore, and Cheddar, with property management services tailored to local market conditions.
How are deposits protected?
All deposits are registered with the Deposit Protection Services scheme within 30 days, ensuring secure handling and fair dispute resolution processes for landlords and tenants.
Do you offer energy efficiency compliance support?
Yes, we help landlords meet Minimum Energy Efficiency Standards (MEES) through EPC guidance and property improvement recommendations to maintain legal compliance.
