Business Details
22 Years
experience
Emergency
services
Trusted Letting & Property Management Services in Derby
Established in 2004, we are a small independent letting agency based in Melbourne, Derby. Our team brings over 17 years of combined experience in property management and lettings across Derbyshire and surrounding areas. We pride ourselves on delivering a personal yet professional service, treating every property as if it were our own. Our approach combines local expertise with a commitment to exceeding client expectations through attention to detail and tailored solutions. We serve both landlords and tenants, offering comprehensive services including property maintenance, tenant referencing, and competitive rental agreements.Our philosophy focuses on building long-term relationships through reliability, transparency, and exceptional customer service. With a deep understanding of the regional property market, we provide informed guidance to help clients achieve their property goals. Our small team ensures continuity of service, with direct communication channels to address client needs promptly. We maintain partnerships with trusted contractors to guarantee high-quality property upkeep. Over two decades, we have built a reputation for integrity and excellence in property management.
Services
Letting Services
Property Management
Tenant Referencing
Rent Collection
Property Inspections
Details
- Year established: 2004
Highlights and features
- We offer competitive rates with bespoke service levels to suit any budget
- Our team has over 17 years of property management experience in Derbyshire
- We provide 24/7 emergency repair support for tenant issues
- We maintain continuity of service with direct communication channels
- We partner with trusted contractors for property maintenance
What people say
Friendly and professional
Quick deposit returns
Helpful service
Nothing is a problem
Great communication
Services
Letting Services
We specialise in property lettings with comprehensive tenant referencing and legal compliance. Our services include property marketing, accompanied viewings, and AST preparation. We ensure smooth tenant transitions with inventory management and deposit registration.
Property Management
Our full management service covers rent collection, property inspections, and maintenance coordination. We handle tenant communications and emergency repairs while providing regular financial statements to landlords.
Tenant Referencing
We conduct thorough tenant background checks including credit history, employment verification, and previous landlord references. Our process ensures reliable tenant placements while complying with legal requirements.
Rent Collection
We manage monthly rent collection and distribution with detailed financial reporting. Our system includes automated payment tracking and arrears management to protect landlords' income.
Property Inspections
Regular property inspections ensure maintenance standards and tenant compliance. We conduct 3-6 monthly visits to assess property condition and address any emerging issues promptly.
People
Katie Austin
Director
With over 17 years in property management, Katie leads our letting services. She specialises in tenant relations and property marketing, ensuring exceptional service delivery across our portfolio.
Melanie Dumelow
Director
Melanie oversees property management operations with expertise in landlord relations. She manages maintenance coordination and ensures compliance with evolving property regulations.
Questions
What areas do you cover?
We cover Derbyshire including Duffield, Church Gresley, Long Eaton, and North West Leicestershire.
What services do you offer landlords?
We provide full property management, rent collection, tenant referencing, and let-only services with competitive fees.
How do emergency repairs work?
Call 01332 862173 anytime - we respond to emergencies 24/7 with prompt resolution.
What tenant checks do you perform?
We conduct credit checks, employment verification, and previous landlord references for thorough tenant screening.
How quickly are properties marketed?
Properties typically appear on our portals within 48 hours of instruction with professional photography.
