Business Details
23 Years
experience
Emergency
services
Derby's Leading Independent Estate Agents
Established in 2003, Hannells Lettings is Derby's leading independent family-run estate and lettings agency. Our commitment to exceptional customer service has earned us numerous industry awards and a Trustpilot rating of 4.9 stars from 3,655 reviews. We operate from multiple suburban branches across Derby, providing local expertise and a comprehensive moving experience that includes property sales, lettings, valuations, and associated services. Our team of over 50 professionals combines local market knowledge with innovative marketing techniques, including drone photography and virtual tours.We pioneered the 'no tie-in' policy in Derby, ensuring client satisfaction remains our priority. As active community members, we support local charities and events, reinforcing our dedication to the Derby area. Our regulatory compliance through memberships with NAEA and The Property Ombudsman guarantees professional standards. With 20 years of experience, we continue to deliver superior results through our personalized approach and deep understanding of regional property markets.
Services
Property Sales
Lettings Management
Sales Valuations
Lettings Valuations
Instant Valuations
Details
- Year established: 2003
Highlights and features
- Family-run business with 20 years' local property expertise
- Pioneered 'no tie-in' contracts in Derby
- Award-winning marketing including drone photography
- Fully regulated by leading industry bodies
- 24/7 tenant repair reporting system
Associations and certifications
- NAEA Propertymark
- The Property Ombudsman
What people say
Exceptional service
Professional team
Efficient process
Local knowledge
Excellent communication
Services
Property Sales
Our expert sales team provides comprehensive property marketing solutions. We offer free valuations, professional photography, and targeted advertising across multiple platforms. With local knowledge and national recognition, we help sellers achieve optimal prices through strategic marketing and negotiation. Our 20-year track record demonstrates consistent success in Derbyshire's property market.
Lettings Management
We offer full-service property management for landlords, including tenant sourcing, maintenance coordination, and compliance management. Our automated payment system ensures timely rent collection while our 24/7 repair reporting system maintains property standards. Fully regulated by ARLA Propertymark, we provide peace of mind for property investors.
Sales Valuations
Our experienced valuers provide accurate property assessments based on current market conditions. The free, no-obligation service includes expert advice on pricing strategy and market positioning. Local branch availability ensures personalized service with in-depth knowledge of specific Derbyshire neighbourhoods and property values.
Lettings Valuations
We offer free rental valuations to help landlords maximise their investment returns. Our local experts analyse comparable properties and market demand to determine optimal rental pricing. The service includes market trend insights and recommendations for property presentation to attract quality tenants.
Instant Valuations
Our digital valuation tool provides immediate property value estimates based on key input parameters. While not replacing professional assessments, it offers a convenient starting point for property owners. The system uses up-to-date market data and algorithmic analysis to generate preliminary valuations.
People
Alison Brain
Joint Founding Director
Co-founded Hannells Lettings in 2003 after identifying a gap in Derby's estate agency market. With no prior industry experience, she built the business through customer-focused principles that remain central to the company's success today.
Michael Brain
Joint Founding Director
Established Hannells Lettings with Alison Brain in 2003. Transformed a small High Street office into Derby's leading estate agency through innovative service approaches and community engagement initiatives that continue shaping the company's direction.
Benjamin Brain
Sales & Marketing Director
Joined Hannells Lettings in 2006, bringing strategic marketing expertise that enhanced the company's digital presence and award-winning property promotion techniques. Oversees all sales operations and marketing initiatives across Derbyshire branches.
Oliver Brain
Valuations Director
Appointed in 2004, he established the valuation service that now serves as a benchmark in Derbyshire. Responsible for maintaining consistent valuation standards across all branches while mentoring new valuation professionals.
Jenna Dolman
Head Of Lettings
Joined Hannells Lettings in 2014, bringing extensive property management experience. Leads the lettings team at the Chellaston head office, implementing systems that improved tenant-landlord communication and maintenance response times.
Questions
What services does Hannells Lettings offer?
We provide property sales, lettings, valuations, and comprehensive moving services including mortgages and insurance.
Are Hannells Lettings regulated by industry bodies?
Yes, we're members of NAEA Propertymark and The Property Ombudsman with Client Money Protection.
Do you have local branch offices?
We operate seven suburban branches across Derby in Allestree, Alvaston, Chaddesden, Chellaston, Littleover, and Mickleover.
What makes Hannells Lettings different from other agents?
We're Derby's only family-run agency with a 'no tie-in' policy and 24/7 tenant repair reporting system.
How can I get a property valuation?
Book a free online valuation or contact your local branch for an in-person assessment by experienced valuers.
Do you offer online tenant services?
Yes, our 24/7 online portal allows tenants to report repairs and track maintenance progress instantly.
