Business Details
32 Years
experience
Emergency
services
Your Trusted Property Management Partner in Hampshire & Dorset
Established in 1994, Napier Management Services Management Services has built a reputation as a trusted property management partner across Hampshire, Dorset, and Wiltshire. Our team combines over two decades of industry expertise with a commitment to transparency, offering free property appraisals and no hidden fees. We leverage cutting-edge software to streamline maintenance reporting while maintaining a personal touch through dedicated property managers.With offices in Bournemouth, Fordingbridge, and Southampton, we serve small to large properties, prioritising compliance and resolving disputes efficiently. Our ARMA Q accreditation underscores our adherence to rigorous quality standards, and our expansion through client recommendations reflects our consistent delivery of reliable, client-focused service.
Services
Property Management
Property Appraisal
Maintenance Reporting
Compliance Services
Leaseholder Support
Details
- Year established: 1994
Highlights and features
- We offer free property registration with no hidden fees
- Our team provides complimentary property appraisal services
- We operate across Hampshire, Dorset, and Wiltshire with three local offices
- We use advanced software for real-time maintenance reporting
- Our ARMA Q accreditation guarantees quality compliance standards
Associations and certifications
- ARMA Q
What people say
Prompt and professional assistance
Exceptionally high standard of efficiency
Rapid handling of maintenance issues
No hidden fees
Knowledgeable and competent staff
Services
Property Management
We provide comprehensive management for residential properties, handling maintenance coordination, compliance monitoring, and tenant communication. Our service ensures smooth operation of blocks through proactive issue resolution and regular inspections. With dedicated property managers covering multiple locations, we maintain high standards across all managed developments.
Property Appraisal
Our free property appraisal service assesses market value through detailed analysis of comparable sales and property condition. This helps owners make informed decisions about rental pricing or sales strategies. The service includes expert evaluation of both internal and external property features.
Maintenance Reporting
Our 24/7 online system allows instant reporting of maintenance issues with real-time tracking updates. Emergency repairs receive priority response, with regular progress communication to property owners. The platform streamlines communication between residents and contractors for efficient resolution.
Compliance Services
We ensure adherence to property management regulations through regular audits and documentation updates. Our team monitors building safety standards, including fire door inspections and structural maintenance. Detailed compliance reports are provided to property owners and managing agents.
Leaseholder Support
We offer dedicated support for leaseholders through direct communication channels and regular updates. Our service includes dispute resolution between residents and guidance on lease agreements. Monthly progress reports keep all parties informed about ongoing maintenance and compliance matters.
People
Aileen Lacey-Payne
Director
With over 20 years in property management, Aileen has grown Napier Management Services Management Services's operations threefold since joining in 2007. She oversees strategic direction and client relations across all offices.
Anne Bebb
Director
Co-founder of Napier Management Services Management Services in 1994, Anne continues to contribute her expertise twice weekly. Her leadership helped establish the company's reputation for reliable service.
Tony Ebel
Director
A qualified chartered accountant with legal expertise, Tony provides financial oversight and strategic guidance. His global business experience strengthens Napier Management Services Management Services's operational framework.
Gail Drysdale
Senior Property Manager
MTPI-certified with over 30 years' experience in Bournemouth, Gail manages 35 flats with exceptional attention to maintenance and communal area standards.
Kim Bushe
Property Manager
Handling day-to-day management in Southampton, Kim receives consistent praise for prompt responses and compassionate client interactions.
Questions
What areas do you cover for property management?
We manage properties across Bournemouth, Southampton, and throughout Hampshire, Dorset, and Wiltshire from our three local offices.
Do you charge hidden fees for your services?
No, we operate with complete transparency - our free registration and clear fee schedules ensure no unexpected charges for clients.
How can I report maintenance issues outside office hours?
Our online system allows 24/7 maintenance reporting, with emergency repairs accessible via our out-of-hours contact number.
What qualifications do your property managers hold?
Our team includes MTPI-certified and ARMA Q-accredited professionals with decades of combined experience in residential property management.
How do you handle disputes between leaseholders?
We mediate conflicts through established procedures while maintaining compliance with lease agreements and property regulations.
Can I access property management software features?
Yes, our online platform provides real-time updates, document sharing, and maintenance tracking capabilities for all registered property owners.
