Business Details
11 Years
experience
Emergency
services
Ethical Lettings and Property Management in Redcar
The Ethical Lettings Agency is a social enterprise dedicated to transforming the private rental market through ethical practices. We specialise in lettings and property management, offering fair fees for landlords and affordable housing solutions for tenants. With over 18 years of experience managing thousands of properties, we combine commercial expertise with social impact. Our services include tenant support to prevent evictions, thorough property inspections, and transparent financial management.As a Community Interest Company (CIC), we reinvest profits to address housing need and homelessness. Accredited by UKALA and the Property Redress Scheme, we uphold rigorous standards in client money protection and dispute resolution. Our teams deep local knowledge of Teessides housing market ensures tailored solutions for landlords and tenants alike.
Services
Property Lettings
Tenant Management
Rent Collection
Property Inspections
Affordable Housing
Details
- Year established: 2015
Highlights and features
- We charge fair fees with no hidden costs for landlords
- We support tenants to sustain tenancies and avoid evictions
- 18+ years' experience managing thousands of properties
- We operate as a social enterprise prioritising community impact
- We adhere to strict accreditation standards for transparency
Associations and certifications
- UK Association of Lettings Agencies (UKALA)
- Property Redress Scheme
- Client Money Protection
What people say
No agency fees
Excellent tenant support
Transparent processes
Affordable rentals
Proactive management
Services
Property Lettings
We specialise in ethical property lettings across Teesside. Our services include tenant vetting, legal compliance checks, and market-rate advice for landlords. Tenants benefit from zero agency fees and support accessing housing benefit. With over 18 years' experience, we ensure transparent, stress-free rentals.
Tenant Management
Our tenant management covers rent collection, arrears prevention, and benefit claim support. We conduct regular property inspections and maintain open communication channels. Landlords receive detailed financial reports while tenants access dedicated support to sustain tenancies and avoid evictions.
Affordable Housing
Through our sister company The Ethical Housing Company, we provide affordable rentals for those in housing need. Properties are let without fees, with priority given to applicants based on bedroom requirements. This initiative addresses homelessness while maintaining property standards in deprived areas.
Property Inspections
We conduct thorough pre-letting and regular property inspections to ensure safety and compliance. Our checks cover structural integrity, appliance safety, and legal requirements. This proactive approach maintains property value and tenant satisfaction while minimising landlord liabilities.
Rent Collection
Our rent collection service includes arrears monitoring, benefit coordination, and court evidence preparation. We manage 9% of monthly rental value to prevent bad debt. Landlords benefit from professional financial oversight while tenants receive flexible payment support to maintain tenancies.
People
Natalie Usai
Chief Executive Officer
Natalie leads both The Ethical Lettings Agency and The Ethical Housing Company. With a focus on social impact, she champions affordable housing initiatives and community collaboration. Her leadership prioritises ethical practices and environmental responsibility in property management.
Kevin Lowry
Non-executive Director
Kevin brings extensive social housing sector experience as a Non-executive Director. He supports the agency's ethical model and governance, ensuring alignment with industry best practices while maintaining the organisation's social mission and commercial viability.
Carla Keegans
Founder
Carla founded The Ethical Lettings Agency in 2015 and established The Ethical Housing Company in 2018. She raised 12.5m in social investment to expand affordable housing provision before stepping down in 2023 due to health reasons.
Questions
What areas do you cover?
We operate across Redcar, Cleveland, and the wider Teesside area, focusing on both urban and suburban rental markets.
Do you charge tenant fees?
No, we abolished tenant fees in 2019, offering completely free services for tenants including application processing and ongoing support.
How do you support landlords?
We provide full management services, tenant vetting, rent collection, and legal compliance support with transparent, competitive fees.
What happens if tenants struggle with rent?
We offer financial advice partnerships and flexible payment arrangements to help tenants avoid arrears and sustain their tenancies.
Are you regulated?
Yes, we're members of UKALA, the Property Redress Scheme, and maintain Client Money Protection for full regulatory compliance.
Can I sell my property through you?
Our sister company The Ethical Housing Company buys properties directly from owners across the Tees Valley area.
