Business Details
21 Years
experience
Emergency
services
Award-Winning Letting & Property Management in Durham
Established in 2005, Frampton & Roebuck has built a reputation for excellence in property lettings and management across Durham and the surrounding regions. With over two decades of combined experience, directors Steven Frampton and Simon Roebuck lead a team dedicated to delivering tailored solutions for landlords and tenants. Our commitment to professionalism is underscored by our membership in ARLA Propertymark and adherence to strict compliance standards, ensuring all services meet legal requirements.We have been recognised for our expertise, winning North East Letting Agent of the Year at The ESTAs in 2016, 2017, and 2020. Our services range from tenant finding to full property management, supported by advanced marketing tools including virtual tours and targeted online advertising. We prioritise transparency, offering clear fee structures and 24/7 emergency repair support. Our team's local knowledge and dedication to client satisfaction make us a trusted partner in the Durham property market.
Services
Tenant Finding
Tenancy Management
Student Lettings
Property Maintenance
Compliance Inspections
Rent Collection
Guarantor Agreements
Virtual Property Tours
Emergency Repairs
Market Appraisals
Details
- Year established: 2005
Highlights and features
- We have over 20 years of combined experience in Durham property markets
- Our team holds ARLA Propertymark qualifications for professional standards
- Awarded North East Letting Agent of the Year at The ESTAs (2016, 2017, 2020)
- We offer 24/7 emergency repair services for tenant issues
- Our compliance with MEES, gas safety, and electrical regulations ensures legal security
Associations and certifications
- ARLA Propertymark
- Safe Agent
- The Property Redress Scheme
- Client Money Protection Scheme
- Deposit Protection Scheme
Services
Tenant Finding Service
We identify qualified tenants through rigorous referencing and credit checks, ensuring financial reliability and tenancy stability. Our marketing strategy combines professional photography, virtual tours, and listings on major portals like Zoopla. This service includes tenancy agreement preparation and deposit registration, with fees starting at 350 per transaction.
Tenancy Management
Our comprehensive management covers rent collection, maintenance coordination, and compliance inspections. Monthly statements and routine property visits ensure landlord transparency. Fees start at 350 plus 10% of collected rent, with optional boiler protection plans included in premium packages.
Student Lettings
Specialised in Durham's student market, we match landlords with responsible tenants while offering bills-inclusive packages. Services include inventory management and dedicated student property marketing through brochures and online platforms. Pricing ranges from 75 to 350 per person per week.
Compliance Certifications
We ensure adherence to MEES energy standards, gas safety regulations, and electrical installation checks. Our team coordinates annual boiler services and provides necessary documentation, maintaining legal compliance for all managed properties.
Emergency Repairs
Available 24/7 for urgent issues like water leaks or gas faults, our rapid response service prioritises safety and property preservation. Tenants can report issues via phone or online portal, with immediate dispatch of qualified contractors.
People
Steven Frampton
Director
With a marketing degree and former experience at Kimmitt & Roberts, Steven combines property expertise with strategic marketing. He oversees business operations and client relations, leveraging 20+ years of local market knowledge.
Simon Roebuck
Director
A former chef turned property professional, Simon brings operational excellence from his time at a 30-branch agency network. He manages landlord portfolios and leads staff training initiatives across the Durham office.
Cameron Hall
Property Manager
Apprentice-turned-manager Cameron handles residential tenancies and student property communications. His background as a semi-professional goalkeeper informs his proactive approach to tenant relations and property maintenance.
Louis O'Neill
Property Manager
Former military professional Louis manages tenant journeys from property search to lease completion. He also oversees financial administration, applying disciplined organisational skills to account management and client invoicing.
Questions
What compliance certifications do you maintain?
We hold ARLA Propertymark accreditation and comply with MEES, gas safety, and electrical regulations. All properties receive necessary certifications including EPCs and Gas Safety Records.
How do you market rental properties?
Properties feature professional photography, 360° virtual tours, and listings on Zoopla, OnTheMarket, and StuRents. We also use targeted social media campaigns and printed brochures.
What tenant verification processes exist?
We conduct credit checks, employment verification, and previous landlord references. Student tenants require guarantors, with all applicants undergoing Right to Rent documentation checks.
What emergency repair services are available?
Our 24/7 emergency line handles urgent issues like gas leaks or flooding. We dispatch certified contractors immediately for safety-critical repairs outside standard office hours.
What fees apply for landlord services?
Tenant finding starts at £350, tenancy management at £350 plus 10% rent, and premium packages include boiler protection plans. All fees are VAT-inclusive with no hidden charges.
How are maintenance requests processed?
Tenants submit requests via our online portal with photo documentation. We prioritise issues based on urgency, coordinating contractor visits within 24-48 hours for non-emergency repairs.
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