Business Details
14 Years
experience
Emergency
services
Your Trusted Estate Agents in Twickenham
Established in 2012 in Twickenham and 2015 in Teddington, our family-run estate agency serves the surrounding areas with a commitment to exceptional service. Our boutique offices reflect our dedication to high standards, offering tailored solutions for every client. With over 30 years of combined experience, we prioritise listening, empathy, and turning client needs into reality. Our team includes Sales Manager Nathalie Dumville, Sales Negotiator Karl Smith, Property Manager Louisa Williams, and Lettings Administrator Melanie Nyman.Partnering with 'Mortgage Required', we provide impartial mortgage advice through Gary Doogan, ensuring comprehensive support for buyers and landlords. As members of The Property Ombudsman, ARLA, and TDS, we uphold industry-leading standards. Our focus remains on achieving 100% customer satisfaction, ensuring every interaction with Websters Estate Agents is memorable for the right reasons.
Services
Property Sales
Property Lettings
Property Management
Mortgage Advice
Valuation Services
Details
- Year established: 2012
Highlights and features
- We combine 30+ years of local property market expertise with a family-run ethos.
- Our team provides tailored solutions for both residential sales and lettings.
- We offer impartial mortgage advice through our partnership with Mortgage Required.
- Our offices operate to strict standards under Property Ombudsman accreditation.
- We maintain transparent communication throughout the entire property transaction process.
Associations and certifications
- The Property Ombudsman
- ARLA
- TDS
What people say
Excellent service
Professional and efficient
Highly recommended
Proactive team
Impressive communication
Services
Property Sales
We specialise in residential property sales across Twickenham and surrounding areas. Our team uses professional photography, targeted marketing, and local market expertise to achieve optimal sale prices. With dedicated negotiators and regular communication updates, we ensure a smooth transaction process from valuation to completion.
Property Lettings
Our lettings service covers property marketing, tenant sourcing, and contract management. We conduct thorough tenant referencing and maintain compliance with current legislation. Landlords receive regular updates while tenants benefit from transparent fee structures and dedicated support throughout their tenancy.
Property Management
We offer comprehensive property management solutions including rent collection, maintenance coordination, and compliance checks. Our team handles emergency repairs through approved contractors and provides regular financial statements. This service ensures landlords maintain regulatory compliance while minimising day-to-day responsibilities.
Mortgage Advice
Through our partnership with Mortgage Required, we provide impartial mortgage advice for home buyers. Our advisors offer telephone, office, or home consultations without commitment. This service covers mortgage options, affordability assessments, and application support for both first-time buyers and experienced investors.
Valuation Services
We provide accurate property valuations using current market data and comparable sales. Our valuers combine local expertise with professional analysis to determine realistic asking prices. This service includes market trend insights and recommendations to maximise property appeal before listing.
People
Michael Webster
Founder
With over 30 years' experience in estate agency, Michael brings extensive local knowledge of Twickenham's property market. He established Websters Estate Agents in 2012, focusing on personal service and industry standards. His leadership ensures consistent quality across all agency operations.
Nathalie Dumville
Sales Manager
Nathalie oversees all sales operations with a focus on client communication and transaction efficiency. Her expertise in property negotiations contributes to successful sales outcomes. She ensures the sales team maintains professional standards throughout the customer journey.
Gary Doogan
Mortgage Advisor
Gary provides impartial mortgage advice through our partnership with Mortgage Required. He offers consultations via telephone, in-office, or home visits. His service helps clients navigate mortgage options and affordability assessments without commitment.
Questions
What areas do you cover for property sales and lettings?
We operate in Twickenham, St Margaret's, Strawberry Hill, East Twickenham, Isleworth, Whitton, Teddington, Hampton Wick, Hampton, and Hampton Hill.
Do you offer mortgage advice services?
Yes, through our partnership with Mortgage Required, we provide impartial mortgage advice with no commitment required.
What are your office opening hours?
Our offices are open Monday to Friday from 9am to 5pm. Saturday appointments are available by arrangement.
How do you handle property management emergencies?
Emergency repairs outside office hours are handled through approved contractors like Blu Cooling & Red Heating and Assist Locks.
Are your fees transparent?
Yes, we provide clear fee structures for tenants and landlords. Detailed information is available upon request or through our website.
What accreditations do you hold?
We are members of The Property Ombudsman, ARLA, and TDS, ensuring compliance with industry standards and dispute resolution processes.
