Business Details
40 Years
experience
Emergency
services
Expert Property Lettings & Management in London
Established in 1986, Hartswood Property Management has dedicated itself to providing exceptional lettings and property management services across London and surrounding areas. Our founder, Michael Thomas, identified a gap in the market for conscientious, neighbourly care of rental properties, leading to the creation of a business built on trust, reliability, and personal service. Over three decades later, we remain solely focused on lettings and property management, distinguishing ourselves as an independent agent unaffiliated with corporate franchises. Our team combines deep local knowledge with industry expertise, ensuring landlords benefit from tailored strategies to maximise rental returns and tenants enjoy well-maintained properties. With accreditations from Propertymark and The Property Ombudsman, we adhere to strict standards of professionalism and client money protection. Our long-standing relationships with landlords, many spanning decades, reflect our commitment to transparency, proactive communication, and resolving issues efficiently.From routine maintenance to emergency repairs, we manage properties as if they were our own, ensuring peace of mind for owners and comfort for tenants. Our testimonials highlight consistent praise for our responsive team, including dedicated property managers like Stella and Brian, who provide regular updates and coordinate refurbishments seamlessly. During challenging periods, such as the pandemic, we maintained uninterrupted service, demonstrating adaptability and dedication. Whether managing investment properties or family homes, we prioritise the unique needs of each client, ensuring properties are preserved to the highest standards. This unwavering focus on care, expertise, and accountability has solidified our reputation as a trusted partner in London's rental market.
Services
Lettings
Property Management
Emergency Repairs
Tenant Vetting
Refurbishment Coordination
Details
- Year established: 1986
Highlights and features
- We have over 35 years of dedicated experience in property lettings and management.
- Our independent agent status ensures personalised, honest service without corporate influence.
- We maintain a 98% tenant retention rate through rigorous vetting processes.
- Our team provides 24/7 emergency repair coordination for urgent property issues.
- We are accredited by Propertymark and regulated by The Property Ombudsman for accountability.
Associations and certifications
- Propertymark
- The Property Ombudsman (TPO)
What people say
Excellent service
Prompt issue resolution
Dedicated team
Long-term reliability
Personal attention
Services
Property Management
Our comprehensive property management service ensures landlords' investments are maintained to the highest standards. We handle day-to-day operations including tenant communication, maintenance coordination, and financial reporting. With dedicated property managers like Stella and Brian overseeing each portfolio, we provide regular inspections, timely repairs, and transparent accounting. This service guarantees landlords peace of mind while maintaining tenant satisfaction through responsive support and proactive property upkeep.
Lettings
We specialise in securing quality tenants through rigorous vetting processes and targeted marketing strategies. Our local expertise in London's rental market ensures properties are matched with reliable occupants. The service includes property presentation advice, viewings, reference checks, and tenancy agreement administration, all designed to maximise rental income while minimising void periods for landlords.
Emergency Repairs
Our emergency repair service provides urgent assistance for critical property issues outside standard office hours. Available 365 days a year, we coordinate immediate responses for heating failures, plumbing leaks, and electrical faults. This service ensures landlords and tenants receive prompt solutions to prevent further damage and maintain habitable conditions at all times.
Refurbishment Coordination
We manage complete property refurbishments from initial planning to final execution. This includes sourcing trusted contractors, obtaining competitive quotes, and overseeing works such as boiler replacements, exterior painting, and gutter repairs. Our team ensures all projects meet quality standards while minimising disruption to tenants and maintaining budgetary control for landlords.
Tenant Vetting
Our thorough tenant vetting process protects landlords' investments through comprehensive background checks. We verify employment status, income levels, credit history, and previous rental references. This service reduces risks of arrears and property damage while ensuring compliance with legal requirements, providing landlords confidence in their chosen occupants.
People
Michael Thomas
Founder
Founded Hartswood Property Management in 1986 after identifying a need for conscientious property care. His vision of neighbourly service remains central to the company's ethos. With a background in BBC senior management, he established a business prioritising personal relationships over corporate processes.
Stella
Property Manager
Oversees daily property management tasks with first-hand knowledge of each portfolio. Coordinates maintenance works and communicates regularly with landlords and tenants. Known for prompt issue resolution and detailed inspection reports, ensuring properties remain well-maintained.
Brian
Finance Manager
Manages financial aspects including monthly reporting and rental income transfers. Provides transparent accounting practices for landlords. Coordinates with Stella on budgeting for refurbishments and maintenance projects to ensure cost-effective property management.
Questions
What services does Hartswood Property Management offer?
We specialise in lettings and property management, including tenant acquisition, maintenance coordination, emergency repairs, and financial reporting for landlords across London.
Are your property management fees transparent?
Yes, we operate with full transparency and no hidden fees. Our fee comparison chart details all charges clearly for landlord clients.
How do you vet potential tenants?
We conduct rigorous background checks including employment verification, credit history reviews, and previous landlord references to ensure reliable tenant placements.
Can overseas landlords use your services?
Yes, we specialise in supporting non-resident landlords with property management, regular updates, and handling all maintenance needs remotely.
What areas do you cover?
We primarily serve London areas including Chiswick, Mortlake, and South London, with extensive local knowledge to benefit landlords and tenants.
