Castle Residential

We specialise in property letting across West Sussex, from initial marketing to tenant placement. Our services include professional property photography, online listings on major portals, and thorough tenant referencing. With local market expertise, we ensure competitive rental pricing and swift tenant acquisition for landlords.

Our full management service covers rent collection, maintenance coordination, and 24/7 tenant support. We handle repair requests through trusted local contractors while maintaining regular communication with landlords. This comprehensive solution includes monthly financial reporting and regulatory compliance management for hassle-free property ownership.

We conduct rigorous tenant referencing including credit history, employment verification, and previous landlord references. This process minimises rental risks while ensuring quality tenants for landlords. Our checks comply with legal requirements and industry best practices to protect property investments.

We administer deposits through government-approved schemes (DPS and TDS), ensuring legal compliance and tenant protection. Our transparent process includes deposit submission, dispute resolution support, and clear documentation for both landlords and tenants throughout the tenancy period.

We coordinate prompt property maintenance through vetted local tradespeople, managing everything from routine checks to emergency repairs. Our responsive service ensures property standards are maintained while providing landlords with cost-effective solutions and tenants with timely issue resolution.

Our full management service starts at 7% of monthly rent, with a Tenant Intro Service available from £199. All pricing details are transparent with no hidden fees.

Yes, we handle seamless transitions without requiring tenant changes, allowing immediate cost savings while maintaining tenancy continuity.

With our extensive tenant database and effective marketing, most properties rent within 2-3 weeks of listing, depending on location and pricing.

We operate across West Sussex including Worthing, Littlehampton, Hove, Shoreham, Lancing, and surrounding coastal areas from Durrington to Steyning.

No, we do not charge fees for tenancy agreement renewals or deposit scheme submissions, unlike many competing agencies.

We provide 24/7 tenant support for urgent repairs and coordinate with trusted local contractors to resolve issues promptly while keeping landlords informed.

Please beware of this "business". I really hate to give even one star. All I asked for is my deposit to be returned to me after I was discriminated against because of my disability and left homeless after dealing with John and Castle Residential Lettings. I am disabled and need a trained and certified Assistance/Service Dog (A/S Dog) to help me live. I had paid the deposit, was approved financially, and was ready to sign the contract on a flat when I happened to mention to John that I require an A/S Dog for my daily living.

He became rather cross and told me "you said you didn't have any pets. You have misled us and therefore we cannot help you any further."

I tried to explain to him that an A/S Dog is not ever classified or referred to as a pet but rather a trained and certified animal necessary for the owner to live and function in every day life. I did not give false information or mislead him. I further explained the Equality Act of 2010 makes it against the law for service providers, including landlords, rental agencies and housing associations to treat disabled people less favourably because of their disability, or because they rely on an assistance dog or guide dog.

A landlord may be required to make changes to any policies or practices they have which may disadvantage a tenant because of their disability. This includes making changes to a tenancy agreement. For example, saying pets are not allowed in the property should be changed to allow a disabled person to have their assistance dog. I'm not sure if John or any one at this "business" read any of this information or any of my emails because from the point of being accused of lying and being dismissed, I was completely ignored.

I sent rang and sent email messages begging and pleading that if they couldn't let me the flat to please, at least, return the deposit to me. Nothing. Nada. They completely ignored me as if I was nothing worth responding to. I'm not sure if you know what it feels like to be discriminated against for something you have no control over. The fact that you need an Assitance/Service Dog, a wheelchair, that you are hearing or sight impaired, or whatever you may need to live this life should not have any impact on whether or not you are allowed to let a place to live in.

It is the worst feeling in the world to experience discrimination.

Honestly, I did not mislead anyone, I'm just trying to live my life as normal as I can. Would it have been too much to at least let me have the deposit back so that I may find another place to live? Well, since my emails and calls have been ignored for over a year now, I guess it is too much. Shame on you John and Castle Residential Lettings, shame on you. I have all correspondence available should anyone have any doubts about my experience with this "business".

Had the best experience with castle, John helped out so much, was quick with responses and were so grateful. Would definitely recommend castle to anyone looking to rent a property.

Thank you John for all your professional help, great service I recommend everyone go with this agency as they are really helpful

They made moving easy, where always on hand for any questions and got back promptly, the whole experience was smooth and easy. Would definitely recommend them to friends and family, and will definitely use them in the future.