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Expert Property Management Services in Newcastle upon Tyne
Established in Newcastle upon Tyne, Pat Robson has been a trusted name in property management and lettings for over 27 years. Our expertise spans full and part property management, tenant find services, and specialist HMO management, supported by a team of qualified professionals committed to delivering tailored solutions for landlords. As proud members of ARLA and NAEA, we adhere to rigorous industry standards, ensuring compliance with legislative changes and client money protection through our CMP certification. Our dedicated property managers provide comprehensive services including marketing, tenant referencing, maintenance coordination, and annual property health checks. With a proven track record of managing over 7,000 landlord portfolios and housing 60,000 tenants, we combine local market knowledge with innovative strategies to maximise rental yields.Our 24/7 online repair portal and out-of-hours support demonstrate our commitment to addressing tenant and landlord needs promptly. Through continuous staff development and technical qualifications, we maintain the highest service standards while offering competitive pricing, including six months free management for new instructions. Our transparent processes, from deposit administration to licensing compliance, ensure landlords can rely on hassle-free property management backed by decades of regional experience.
Services
Full Property Management
Part Management Service
Rent Collection
HMO Management
Tenant Find Service
Highlights and features
- 27 years of property management expertise in Newcastle upon Tyne
- Dedicated Property Managers with annual property health checks
- ARLA and NAEA accredited for industry compliance and standards
- 24/7 online repairs portal for tenant maintenance reporting
- Specialist HMO licensing and compliance management services
Associations and certifications
- ARLA Propertymark
- National Association of Estate Agents (NAEA)
Services
Full Property Management
Our Full Property Management Service handles every aspect of rental property operations. From tenant acquisition and legal compliance to maintenance coordination and rent collection, our team manages all responsibilities. Landlords benefit from annual property health checks, safety certificate renewals, and 24/7 tenant support while retaining full financial control of their investment.
Part Management Service
The Part Management Service combines professional support with landlord involvement. We handle tenant communications, maintenance requests, and compliance documentation while allowing property owners to maintain direct oversight. This solution includes safety certificate management and HMO licensing support, ideal for experienced landlords seeking selective professional assistance.
HMO Management Service
Specialist HMO management covers licensing compliance, tenant referencing, and regulatory documentation. Our trained team ensures adherence to Newcastle City Council requirements, including electrical testing, gas safety certificates, and periodic inspections. We manage over 200 HMO properties, providing landlords with complete licensing administration and tenant dispute resolution services.
Tenant Find Service
Our Tenant Find Service offers no let no fee property marketing with professional photography and multi-platform promotion. We conduct credit checks, prepare legal documentation, and collect initial payments while providing ongoing compliance support. This service includes access to our extensive tenant database and evening viewings six days a week for maximum property exposure.
Rent Collection Service
The Rent Collection Service provides secure direct debit payment processing and arrears management. We handle monthly rent collection, annual income statements, and late payment chasing while maintaining tenant communication. This service includes initial tenant referencing and legal contract administration, ensuring reliable cash flow with minimal landlord involvement.
People
Tim Nixon
Director
With extensive experience in the property sector, Tim Nixon leads Pat Robson's strategic direction. His expertise in Newcastle's rental market ensures our services meet evolving landlord needs while maintaining compliance with industry regulations.
Charlotte Reay
Head of Sales & Lettings
Charlotte Reay oversees our lettings operations with a focus on tenant satisfaction and property marketing excellence. Her team manages over 200 HMO properties, ensuring landlords receive expert compliance guidance and market-leading rental advice.
Questions
What property management services do you offer?
We provide Full Management, Part Management, and Rent Collection services. Each option includes tailored support for tenant management, compliance, and property maintenance across residential and HMO properties.
How do you handle HMO licensing requirements?
Our specialist team manages all aspects of HMO compliance including license applications, safety certificate renewals, and regulatory documentation. We ensure properties meet Newcastle City Council's licensing schemes and maintain legal compliance.
What fees are associated with your services?
Full Management costs 14% + VAT monthly (12% for multiple properties), Part Management is 7% + VAT, and Rent Collection is 4% + VAT. New clients receive six months free management with our full service.
Can I switch from another agent?
Yes, our AgentSwitch service handles all transition requirements including contract termination fees up to £600. We coordinate with your current agent to ensure seamless service continuation without disruption to tenants.
How do you handle property maintenance issues?
Tenants report repairs through our 24/7 online portal. Our Property Management Co-ordinators assess requirements, obtain contractor quotes, and manage maintenance works with landlord approval, ensuring prompt resolution of all reported issues.
What accreditations do you hold?
We are members of ARLA Propertymark and National Association of Estate Agents (NAEA). Our Client Money Protection through ARLA ensures all landlord and tenant funds are safeguarded under regulatory-compliant schemes.
