Business Details
23 Years
experience
Emergency
services
Your Trusted Real Estate Partner in London
CityZEN Property Group has been a trusted name in the property sector since 2003, offering comprehensive real estate services across London, Manchester, and Birmingham. Our dedicated teams specialise in lettings, sales, and property management, supported by a global network with offices in Dubai and Shanghai. With over two decades of experience, we combine local expertise with international reach to meet the needs of landlords, tenants, and investors. Our commitment to client satisfaction is reflected in our 99% void-free managed lets and UKALA registration, ensuring transparency and protection for all parties. We operate six days a week, with weekday availability until 7pm, and provide 24/7 emergency support for tenant needs.Our services are enhanced by cutting-edge marketing on major property portals, ensuring maximum exposure for listed properties. By maintaining director-level client engagement, we uphold the personal service standards established at our founding. Our property management includes comprehensive support from snagging to legal advice, backed by a 30-year collective team experience. We prioritise communication through regular updates and online access to property information, ensuring clients remain informed at all times. This approach has solidified our reputation as a reliable partner in property solutions.
Services
Lettings
Property Management
Sales
Property Listings
Client Money Handling
Legal Advice
24-Hour Callout
Repairs and Maintenance
Property Inspections
Deposit Protection
Details
- Year established: 2003
Highlights and features
- We have over 20 years of experience in UK property markets.
- Our global network includes offices in Dubai and Shanghai.
- We manage 99% of our properties with no void periods.
- Our team has over 30 years of combined property management experience.
- We are UKALA Registered with client money protection.
Associations and certifications
- UKALA Registered
Services
Property Lettings
Our lettings service specialises in placing tenants in residential properties across London, Manchester, and Birmingham. We handle viewings, reference checks, and tenancy agreements, ensuring a seamless process for landlords. With extensive marketing on major portals, we maximise property visibility to qualified tenants.
Property Management
We offer comprehensive management covering maintenance, rent collection, and 24-hour emergency support. Regular property inspections and online client portals ensure landlords stay informed. Our 99% void-free record reflects our proactive approach to tenant retention and property upkeep.
Property Sales
Our sales team facilitates residential property transactions with strategic marketing and valuation expertise. We list properties on Right Move and Zoopla, targeting active buyers. From viewings to legal coordination, we streamline the selling process for optimal outcomes.
24-Hour Emergency Support
Tenants receive round-the-clock assistance for urgent issues like plumbing or electrical faults. Our dedicated line ensures rapid response, minimising disruption. This service is included for managed properties, enhancing tenant satisfaction and property value.
Client Money Protection
As a UKALA-registered agency, we safeguard client funds through approved protection schemes. This ensures rental income and deposits are held securely, providing legal compliance and peace of mind for landlords and tenants alike.
People
Warren Black
Founder
Warren co-founded CityZEN in 2003, leveraging his property expertise to build a client-focused agency. He oversees strategic growth while maintaining hands-on involvement in key client accounts.
Simon Black
Founder
Simon established CityZEN alongside Warren, driving operational excellence in lettings and management. His leadership ensures consistent service quality across all offices and client interactions.
Jeremy Maddison
Board Member
Jeremy joined CityZEN in 2006, expanding the company's sales division. His focus on investor relations and international markets has strengthened our global presence, particularly in Dubai and Shanghai.
Questions
What areas do you cover?
We operate in London, Manchester, and Birmingham, with global support from offices in Dubai and Shanghai.
Are you registered with any accreditation bodies?
Yes, we are UKALA Registered with client money protection for tenant and landlord security.
Do you offer 24/7 emergency support?
Yes, our managed properties receive 24-hour emergency assistance for urgent tenant needs.
How do you market properties?
Properties are listed on Right Move, Zoopla, and other major portals to ensure maximum visibility.
What services are included in property management?
Our management includes rent collection, maintenance, inspections, legal advice, and 24-hour tenant support.
How experienced is your team?
Our team has over 30 years of combined experience, with 99% of managed lets remaining void-free.
