Business Details
14 Years
experience
Emergency
services
Your Trusted Property Management Partner in London
Acara Property Management, established in 2012, delivers hands-on property management solutions across London and surrounding areas. Our hybrid model combines in-house maintenance teams with advanced technology, including 3D cameras, drones, and custom software, to ensure transparency and efficiency. We utilise Trello for real-time task management and Slack for direct client communication, ensuring full visibility of all property activities. With over a decade of experience, we specialise in block management, tenancy portfolio management, and facilities management, serving residential and commercial clients.Our team of experts prioritises proactive maintenance, regulatory compliance, and tailored service packages to meet individual client needs. We pride ourselves on industry-leading responsiveness, having resolved critical issues like burst pipes within hours without landlord involvement. Our commitment to innovation and client satisfaction has earned us a reputation as the UK's smartest property management company.
Services
Property Management
Block Management
Facilities Management
Tenancy Portfolio Management
Maintenance Services
HMO Management
Construction Projects
Emergency Repairs
Facilities Compliance
Landlord Consultancy
Details
- Year established: 2012
Highlights and features
- We operate a hybrid model with in-house maintenance teams for faster response times
- Our proprietary software and drones ensure advanced property diagnostics
- Real-time Trello boards provide full transparency of all property activities
- 24/7 emergency response team available for urgent property issues
- Established in 2012 with a proven track record of client satisfaction
What people say
Immediate response
Knowledgeable professionals
Great service
Proactive maintenance
Transparent communication
Services
Property Management
Our comprehensive property management service combines hands-on maintenance with advanced technology solutions. We handle day-to-day operations, regulatory compliance, and tenant relations for residential and commercial properties. Our in-house team ensures rapid response times and consistent service quality across London and surrounding areas.
Block Management
Specialised block management solutions for residential complexes with dedicated service delivery managers. We maintain communal areas, coordinate major works, and ensure compliance with lease agreements. Our team handles service charge administration and emergency maintenance for buildings with 10+ units.
Facilities Management
End-to-end facilities management for commercial properties including HVAC maintenance, security systems, and compliance management. We offer tailored service level agreements with performance metrics for office buildings, hotels, and retail spaces across London.
Emergency Repairs
24/7 emergency repair service for critical property issues including plumbing failures, electrical faults, and structural emergencies. Our equipped maintenance teams respond promptly with specialist tools and equipment to minimise property damage and disruption.
Construction Projects
Full-cycle construction management for property renovations and new developments. Our qualified site managers oversee extensions, loft conversions, and permitted development projects with coordinated design and build solutions for residential and commercial clients.
People
Paul Rowland
Director and Founder
Paul founded Acara in 2012 with extensive property management experience. He oversees strategic direction while maintaining hands-on involvement in complex projects. His expertise spans property law, construction management, and investment optimisation.
Rachel Atkins
Block Service Delivery Manager
Rachel leads our block management team with exceptional organisational skills. She ensures compliance with lease agreements and coordinates major works programmes for residential complexes across London's prime locations.
Lauren Hunter
Operations Manager
Lauren manages tenancy operations with specialist knowledge of landlord obligations. She supervises property managers and ensures compliance with ARLA and RICS guidelines for residential portfolios.
Curtis Wade
Maintenance Team Leader
Curtis heads our in-house maintenance team with years of building trade experience. He conducts property inspections, diagnoses issues, and completes repairs to maintain property standards across managed portfolios.
Andreas Bastkjaer
Maintenance Crew
Andreas provides skilled maintenance support with expertise in painting, plumbing, and electrical systems. His hands-on approach ensures timely completion of property repairs and preventative maintenance tasks.
Questions
What property management services do you offer?
We provide block management, tenancy portfolio management, facilities management, and construction services for residential and commercial properties across London.
Do you handle emergency repairs?
Yes, our in-house maintenance team responds to emergencies like burst pipes, electrical faults, and structural issues 24/7.
How do you ensure transparency?
We use Trello boards for real-time updates and Slack channels for direct communication with clients about all property activities.
What areas do you cover?
We operate across London and surrounding areas including Richmond, Kensington, and South West London postcodes.
Are maintenance services included?
Yes, our hybrid model includes in-house maintenance for plumbing, electrical, painting, and emergency repairs as part of management services.
