Business Details
20 Years
experience
Emergency
services
Trusted Estate Agents in Hindley for Sales and Lettings
Established in 2006, Kay Collins Lettings & Property Management is a family-run business that has grown to become a trusted name in property services across Wigan and surrounding areas. Our journey began with a focus on lettings, expanding into sales in 2019 to meet client demand. Led by Olivia Collins, our team combines deep local knowledge with a commitment to exceptional service, managing properties and facilitating transactions with professionalism and care. We pride ourselves on building long-term relationships with landlords, tenants, and vendors through transparent communication and tailored solutions.Our staff, including Coral-Lily, Vanessa, and Jasmine, bring expertise in tenant referencing, property maintenance, and market valuations, ensuring every client receives dedicated support. With over 15 years of collective experience, we prioritise understanding client needs, whether navigating complex lettings, managing investment properties, or guiding first-time buyers. Our reputation, built on testimonials praising our responsiveness and integrity, reflects our dedication to exceeding expectations in every interaction.
Services
Residential Sales
Property Lettings
Property Management
Valuation Services
Tenant Referencing
Details
- Year established: 2006
Highlights and features
- Family-run business with 18 years' experience in Wigan's property market
- Dedicated team managing over 100 properties with 98% client retention
- Award-winning customer service praised in 50+ landlord and tenant testimonials
- Specialist knowledge of investment property management and renovations
- Transparent communication with 24/7 emergency repair coordination
What people say
Professional and friendly
Helpful from beginning to end
Excellent property management
Highly recommend
Prompt with queries
Services
Residential Sales
Our residential sales service specialises in marketing and negotiating the sale of homes across Wigan and surrounding areas. With expert pricing strategies and professional photography, we maximise property exposure to qualified buyers. Our team provides regular progress updates and market analysis to ensure competitive positioning throughout the sales process.
Property Lettings
We offer comprehensive lettings solutions for landlords seeking reliable tenants and tenants looking for quality accommodation. Our services include property marketing, tenant referencing, and inventory management. Regular property inspections and prompt maintenance coordination ensure smooth tenancies for all parties involved.
Property Management
Our property management service provides landlords with complete oversight of their investments. We handle rent collection, maintenance requests, and tenant communication while ensuring compliance with current legislation. Regular financial reporting and market reviews help maximise rental returns and property value.
Valuation Services
We provide accurate property valuations based on current market conditions and comparable sales data. Our local expertise helps vendors set realistic asking prices and landlords determine competitive rental rates. Valuations include detailed market analysis and presentation advice to optimise property appeal.
Tenant Referencing
Our thorough tenant referencing process verifies applicants' financial stability and rental history to ensure reliable tenancies. We conduct credit checks, employment verification, and previous landlord references while maintaining compliance with data protection regulations. This service minimises risks for landlords while maintaining fair assessment practices.
People
Olivia Collins
Director
With 15 years' experience in property management, Olivia oversees both sales and lettings operations. Her expertise in investment property strategies and market analysis has driven the company's expansion since joining in 2016.
Coral-Lily
Sales & Lettings Administrator
Qualified since 2021, Coral-Lily manages tenant referencing and sale progress updates. Her attention to detail and organisational skills ensure smooth transactions for 100+ clients annually, earning her recognition as a key team member.
Vanessa
Maintenance Coordinator
Bringing prior agency experience, Vanessa manages tenancy agreements and maintenance requests. Her communication skills ensure timely resolution of property issues while maintaining positive relationships with tenants and contractors.
Jasmine
Property Inspector
Jasmine conducts property inspections and accompanies viewings. Her rapid learning curve and customer service skills have made her an essential part of the team since joining as a trainee in 2021.
Kay Collins
Founder
As co-founder, Kay established the company's family-focused approach to property services. With 25+ years' experience in lettings, she continues to guide business strategy while mentoring new team members.
Questions
What areas do you cover?
We operate primarily in Wigan, Hindley, and Ince, with extensive local market knowledge to serve clients across these key locations.
How much does a property valuation cost?
Our valuation service is completely free with no obligation, providing accurate market assessments to help determine optimal pricing strategies.
Do you offer emergency repairs?
Yes, we provide 24/7 emergency repair coordination for urgent property issues affecting tenants' safety or comfort.
What sets you apart from other agents?
Our family-run business combines personal service with professional expertise, evidenced by our 98% client retention rate and numerous testimonials praising our approach.
How long does the sales process take?
Average time to completion is 8-10 weeks, with regular progress updates and proactive communication throughout the transaction process.
Do you manage investment properties?
Yes, we specialise in investment property management, offering comprehensive services including tenant sourcing, maintenance, and financial reporting.
