Business Details
Trusted Letting & Property Management Services in Bury St Edmunds
Established over two decades ago, Map Lettings has grown from a home-based operation to a respected independent agency in Bury St Edmunds. Our team combines extensive local market knowledge with a commitment to personalized service, ensuring landlords and tenants receive tailored solutions. Governed by ARLA Propertymark and the Property Ombudsman Scheme, we uphold the highest professional standards. With decades of collective experience, our team prioritizes transparency, reliability, and attention to detail. We offer comprehensive letting and management services, including tenant screening, rent collection, and property maintenance.Our membership in the Propertymark Client Money Protection Scheme guarantees financial security for clients. Positive testimonials highlight our prompt problem-solving, exceptional communication, and value for money. Located in a central office, we serve Bury St Edmunds and surrounding villages, providing access to a diverse property portfolio. Our fees are transparent, with options ranging from introduction-only services to full management packages. By maintaining close relationships with clients and leveraging our expertise, we deliver dependable, cost-effective property solutions that meet evolving needs.
Services
Letting Services
Property Management
Tenant Screening
Rent Collection
Property Maintenance
Highlights and features
- 30+ years of combined experience in property lettings and management
- ARLA Propertymark licensed members with strict compliance standards
- Personalised service with attention to detail and local market expertise
- Transparent fee structure with no hidden costs
- Proven track record of resolving tenant and landlord issues promptly
Associations and certifications
- ARLA Propertymark
- Property Ombudsman Scheme for Residential Lettings
- Propertymark Client Money Protection Scheme
What people say
Highest levels of service
Flawless communication
Highly professional
Prompt problem-solving
Utter dependability
Services
Letting Services
We specialise in connecting landlords with suitable tenants through comprehensive marketing strategies and rigorous tenant screening processes. Our team conducts property valuations, organises viewings, and manages tenancy agreements while ensuring compliance with all legal requirements. With access to Rightmove and a local database, we maximise property exposure to secure quality tenants efficiently.
Property Management
Our full management service covers day-to-day property operations including rent collection, maintenance coordination, and tenant communication. We handle inventory checks, address repair requests promptly, and ensure properties remain in excellent condition throughout tenancies. Regular reporting keeps landlords informed while our proactive approach minimises void periods and maintains tenant satisfaction.
Tenant Screening
We conduct thorough background checks including credit assessments, employment verification, and Right to Rent documentation reviews. For tenants requiring additional assurance, we arrange guarantor agreements with legally binding contracts. This meticulous process protects landlords' investments while ensuring responsible tenancy placements that align with property requirements.
Rent Collection
Our rent collection service includes systematic payment tracking, late payment management with statutory interest charges, and transparent financial reporting. We handle all payment-related communications and maintain detailed records for both landlords and tenants. This service ensures consistent cash flow while addressing payment issues promptly through established procedures.
Property Maintenance
We organise regular property inspections and coordinate necessary repairs through trusted contractors. Our team manages emergency maintenance requests, schedules routine checks, and oversees inventory updates at tenancy start and end. This proactive maintenance approach preserves property value while ensuring tenant comfort and compliance with safety regulations.
People
Michaela Peck
Business Owner
With over 30 years in property lettings, Michaela established MAP Lettings from her home and grew it into a respected local agency. She oversees strategic operations while maintaining hands-on involvement in client relationships.
Georgina Walshe
Maintenance Co-Ordinator
Georgina has managed property maintenance coordination since 2015, ensuring timely repairs and property inspections. Her organisational skills maintain property standards while balancing family commitments with three children.
Amy Peck
Lettings Manager
Joining in 2018, Amy handles viewings, tenant applications, and property valuations. Her client-focused approach and social media expertise enhance property visibility while maintaining personal interests in fitness and travel.
Laura Warren
Senior Lettings Negotiator
Laura has managed tenancy processes since 2020, guiding clients from viewings to move-in. Her local knowledge and foodie enthusiasm complement her role in delivering seamless letting experiences.
Teddy
Puppy Partner
As official office companion, Teddy provides stress relief and morale boosts through puppy cuddles and treat consumption. His presence contributes to the team's positive working environment.
Questions
What lettings services do you offer?
We provide introduction-only, let-only, rent collection, and full management services with transparent pricing structures tailored to landlord requirements.
How do you protect tenant deposits?
Deposits are protected through The Deposit Protection Service, held against potential damages or unpaid rent and returned after final inspections.
What areas do you cover?
We primarily serve Bury St Edmunds and surrounding Suffolk villages, with property listings accessible nationwide through Rightmove.
How are maintenance issues handled?
Georgina coordinates prompt repairs through trusted contractors while regular inspections ensure property standards are maintained throughout tenancies.
What tenant checks are performed?
We conduct credit checks, employment verification, and Right to Rent documentation reviews to ensure responsible tenancy placements.
Can I view available properties online?
All available properties are listed on Rightmove with detailed descriptions, photographs, and pricing information accessible 24/7.
